Refund policy

At intozqv, we want you to be completely satisfied with your purchase. This policy outlines our return and refund procedures.

Return Eligibility

You may return items within 30 calendar days from the date of delivery, provided that:
  • The item is in new, unused, and resalable condition
  • The item is in its original packaging with all tags attached
  • The item is not marked as "final sale" or "non-returnable"

Non-Returnable Items

The following items cannot be returned:
  • Personalized or custom-made products
  • Final sale items (clearly marked during checkout)
  • Items damaged due to misuse or neglect

Return Process

  1. Contact Us: Email support@intozqv.shop to request a Return Merchandise Authorization (RMA) number
  2. Package Item: Securely pack the item in its original packaging
  3. Ship Back: Send the item to our return address with the RMA number clearly marked
  4. Inspection: Our team will inspect the returned item within 5-7 business days of receipt
  5. Refund: Approved returns will be refunded to the original payment method

Return Shipping Costs

  • Our Error: If the return is due to our error (wrong item, defective item, shipping damage), we will cover return shipping costs
  • Customer Choice: If you are returning an item for any other reason, you are responsible for return shipping costs
  • Original Shipping: Original shipping charges are non-refundable

Refund Timeline

Once your return is received and inspected:
  • Refunds are processed within 3-5 business days
  • Funds may take an additional 5-10 business days to appear in your account, depending on your payment provider
intozqv

Return Address: 838 SW 10th Ave, Portland Oregon 97205, United States

Phone: +1 (541) 126-3999

Email: support@intozqv.shop
Last Updated: June 15, 2026